Privacy policy

Controller

The controller for personal data collected through Hughes Living is HUGHES HOSPITALITY MANAGEMENT LTD, company number SC507677, registered office 729-731 Pollokshaws Road, Glasgow, Scotland, G41 2AA, United Kingdom. Contact: support@hughesliving.com.

Information we collect

Identity and contact details, such as name, email, delivery and billing address

Order, payment status, delivery, return and customer-service records

Device, browser, IP address, cookie and website-use information

Marketing preferences and communications

Fraud-prevention and security information

Complete card details are processed by payment providers and are not stored by us.

How and why we use information

We use personal data to process orders, take payment, arrange delivery, provide support, handle returns, prevent fraud, maintain website security, comply with legal obligations and, where permitted, send marketing. Our legal bases may include performance of a contract, compliance with law, legitimate interests and consent.

Sharing

We share only necessary data with service providers such as Shopify, payment processors, delivery carriers, hosting, analytics, customer-support and professional advisers. We may also disclose information where required by law or in connection with a legitimate corporate transaction. Service providers must handle data under appropriate safeguards.

International transfers

Some providers may process data outside the United Kingdom. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.

Retention

We keep personal data only as long as needed for orders, support, accounting, fraud prevention, legal claims and regulatory duties. Retention periods vary by record type and legal requirement.

Your rights

Subject to UK data-protection law, you may have rights to access, correct, erase, restrict or object to processing, request portability and withdraw consent. You may complain to the UK Information Commissioner’s Office. To make a request, contact us by email; we may need to verify your identity.

Marketing and cookies

You may unsubscribe from marketing at any time. Cookies and similar technologies are described in our Cookie Policy and, where required, controlled through the consent banner.

Children

The store is not directed to children and we do not knowingly collect personal data from children for independent purchases.