Refund policy

30 day voluntary return policy

You may request a return within 30 calendar days after receiving your order. We accept eligible returns of defective and non-defective goods. We also accept goods that are new or lightly used solely to inspect or reasonably test them.

Return condition

Returned goods must be clean, complete and in a condition that allows us to inspect them. Light use means only the handling reasonably necessary to assess the nature, characteristics and function of the goods. Products showing avoidable damage, heavy use, staining, washing, alteration, misuse or missing parts may have a reduced refund where permitted by law. Original packaging should be used where reasonably available, but it is not a condition of statutory rights.

How to start a return

Email support@hughesliving.com within the return period and include your order number, the item you wish to return and the reason for the return. For damaged, defective or incorrect goods, include clear photographs where possible. Do not send an item before receiving return instructions.

Return label and cost

For an eligible authorised return, we will email a free prepaid return label that you can download and print. We cover the standard return shipping cost for both defective and non-defective eligible returns. We do not charge a restocking fee. Any unauthorised premium shipping or alternative return method chosen by the customer may not be reimbursed.

Return address

729-731 Pollokshaws Road, Glasgow, Scotland, G41 2AA, United Kingdom

The return must follow the instructions provided by customer support so it can be identified and processed correctly.

Refunds

After we receive and inspect the return, we will email you with the outcome. If approved, the refund will be issued to the original payment method within 8 calendar days. Your bank or payment provider may need additional time to post the refund. Original standard delivery charges are refunded where required by law; premium delivery upgrades are not refundable beyond the standard delivery amount where the law permits.

Exchanges

We accept exchanges for eligible goods within 30 days of delivery, subject to stock availability. Contact support@hughesliving.com to request an exchange. If the replacement is unavailable, we will offer a refund instead.

Cancellations and statutory rights

For most online purchases, UK consumers have a statutory right to cancel within 14 days after receiving the goods, followed by 14 days to send the goods back. To exercise this right, email us with a clear cancellation request. Our voluntary 30-day policy supplements and does not replace your statutory rights. Some goods may be exempt from cancellation rights where the law allows, including sealed goods unsuitable for return for health or hygiene reasons once unsealed and personalised goods.

Faulty goods

Your legal rights for faulty, misdescribed or unfit goods are not limited by this policy. Remedies will be provided in accordance with the Consumer Rights Act 2015 and other applicable UK law.